Privacy Policy

1. Introduction

Grande International Hospitals ("we," "our," or "us") respects your privacy and is committed to protecting your personal and medical information in compliance with the laws of Nepal, including the Privacy Act, 2075 (2018). This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.grandehospital.com) or use our services.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

• Personal Data: Name, address, phone number, email, date of birth, citizenship details, and government-issued identification (if required).
• Medical Data: Health records, treatment history, prescriptions, and insurance information (only when provided for medical services).
• Technical Data: IP address, browser type, device information, cookies, and website analytics.

3. How We Use Your Information

• Providing healthcare services, appointments, and medical consultations.
• Processing payments and insurance claims.
• Improving website functionality and user experience.
• Legal compliance with Nepalese healthcare regulations.
• Sending updates or promotional communications (only with your explicit consent).

4. Data Sharing & Disclosure

• Medical professionals within Grande International Hospitals for treatment purposes.
• Government authorities as required by Nepalese law (e.g., health ministry directives, court orders).
• Trusted third-party service providers (e.g., IT support, payment processors) under strict confidentiality agreements.

5. Data Security

We implement industry-standard security measures, including encryption, access controls, and secure servers, to protect your data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under Nepalese Law

• Access your personal data held by us.
• Correct inaccurate or incomplete information.
• Request deletion of your data, unless retention is required by law.
• Withdraw consent for marketing communications.

7. Cookies & Tracking

We use cookies to enhance user experience and analyse website traffic. You can disable cookies via your browser settings, but some website features may not function properly.

8. Changes to This Policy

We may update this policy periodically. The revised version will be posted on our website with the updated effective date.